Refunds
Cancelling and refunds.
Cancel before your free days end and nothing is charged.
- In your free days
- Cancel any time before they end and nothing is charged. Until then your card is only saved, with Stripe.
- After that
- Cancel any time. Occult keeps running to the end of the month you’ve paid for, then stops. We don’t refund part of a month.
- Closing your gym
- Closing stops Occult for everyone at the gym straight away and ends your subscription that day. Nothing more is charged, and the rest of a month you’ve paid for isn’t refunded. To use the rest of the month, cancel first and close later.
- Restarting
- Restart charges A$49 straight away. There’s no new free period.
- Charged by mistake
- If we charge you twice, or after you cancelled, we refund it in full.
How to cancel
The gym’s owner cancels on Your Occult plan, on the web (every email Occult sends the owner about the plan links it), or with the Cancel link in the setup email. Stripe shows the date Occult stops.
What happens to your gym
When your subscription ends, Occult stops for everyone at your gym: members and coaches see that it isn’t running on Occult right now. Nothing is deleted straight away.
- Your gym’s records are kept for 90 days after it stops, or 30 days if it never had a paid month. Until then you can export your members, attendance, results and programming, and restart.
- Close your gym and the same days count from the day you close it. You can reopen until then.
- We email you 14 days before your gym’s records are deleted. Your members keep their own Occult accounts.
Your rights
Our services come with guarantees under the Australian Consumer Law. If Occult has a major failure, you can cancel and get a refund for the part you haven’t received. Nothing on this page takes those rights away.
Asking for a refund
Email support@occult.fitness from the owner’s address with your gym’s name and what happened. We reply within one working day. Refunds go back to the card you paid with, through Stripe; banks usually take 5 to 10 working days to show them.