Terms for gyms

These terms

These terms are between the gym named when you signed up (“your gym”, “you”) and Lucas Standen, who runs Occult (“we”). You accept them for your gym when you sign up, by ticking the box before you add your card. We keep the version you accepted, when and by whom, with your gym.

Occult’s terms and privacy policy apply to everyone who uses Occult, you included. Where they and these terms differ about your gym’s subscription, these terms apply.

Who can sign a gym up

• You must be 18 or older and allowed to sign for your gym.
• Open to gyms in Australia for now. Your members must be 16 or older: invite only people who are.
• Each account can sign up one gym. To add another, email support@occult.fitness.

What your gym gets

Occult for your gym, as the pricing page describes it on the day you sign up. Your members’ app: today’s training, class bookings, scores, the Board and your community. Your billing system keeps doing memberships and payments.

Every member and coach is included. They use Occult without paying us.

Price and GST

A$49 a month for your gym, in Australian dollars, wherever your gym is. Prices don’t include GST. No GST is charged while Occult isn’t registered for it. If Occult registers for GST, we tell you at least 30 days before, and 10% GST is then added and shown on your tax invoices.

Stripe takes the payments for us. We never see your full card number. You can add your gym’s business name and ABN when you add your card, and they show on your invoices.

Your free days

Your gym is free for 14 days from the day you sign up, with everything Occult does: setting up, opening the doors, inviting coaches and members.

You add a card when you sign up. Nothing is charged during the free days. When they end, A$49 is charged to that card, and then each month, whether or not you’ve finished setting up or opened your doors. Setting up and opening are up to you. We email you 3 days before the first charge.

Free days come once per card. If your card has had them before, the first A$49 is charged when you sign up. A gym that joined Occult before it signed up gets a start date from us instead: the first A$49 is charged on that date.

Each month

After the free days, your subscription renews every month on the same date, until you cancel. Your invoices are on Your Occult plan, on the web.

Cancelling

Cancel any time on Your Occult plan, on the web, or with the Cancel link in your setup email.

• Cancel before your free days end and nothing is charged.
• Cancel after that and Occult runs to the end of the month you’ve paid for, then stops. We don’t refund part of a month, unless the law says we must.

The details, and when we refund, are on Refunds.

If a payment doesn’t go through

We email the owner, and Stripe tries the card again over two weeks. Nothing changes for your members meanwhile. Your gym’s other administrators get one line from us with the date it needs fixing by.

If the last try fails, your subscription ends and Occult stops for your gym.

When Occult stops for your gym

When your subscription ends, Occult stops for everyone at your gym, the owner included: they see that the gym isn’t running on Occult right now, and that their accounts and training are safe. Nothing is deleted.

• The owner can still open Your Occult plan to export the gym’s records, or restart. Restart charges A$49 straight away, with no new free days.
• Your gym’s records are kept for 90 days after it stops if it ever had a paid month, and 30 days if it didn’t. We email the owner 14 days before, then delete them.

Closing your gym

The owner can close the gym on Your Occult plan. Closing stops Occult for everyone at the gym straight away and ends your subscription that day: nothing more is charged, and the rest of a month you’ve paid for isn’t refunded, unless the law says we must. To use the rest of the month, cancel first and close later.

• We email your members so they can export their own training.
• Your gym’s records are kept for 90 days from the day you close it if it ever had a paid month, and 30 days if it didn’t. Until then you can export them or reopen the gym. Reopening charges A$49 straight away, with no new free days.
• We email the owner 14 days before the records are deleted.

Your gym’s records

Your gym’s records are yours. The owner can export your members, attendance by date, results and programming as CSV files from Your Occult plan, any time, including while Occult is stopped for your gym.

When we delete a gym’s records, they leave Occult’s database, and our encrypted backups age out within 35 days after that. Each member keeps their own Occult account and can export their own training.

Your members’ information

Your gym decides who its members are and what is recorded for classes, programming and coaching. Occult handles that information for your gym, on your instructions: these terms, and what you and your coaches do in Occult.

Occult decides how accounts, sign-in, security, safety reports and error reports work, and is responsible for those. Each member has their own Occult account and agrees to Occult’s terms and privacy policy themselves.

• Tell your members you use Occult, and point them to the privacy policy.
• Record only what you need to run your gym. A note about a member’s injury or health is health information: add it only with the member’s OK.
• Occult stores your gym’s records in Sydney. The services that help run Occult, and where they are, are in the privacy policy. We tell owners before adding one that handles members’ information.
• Claude reads and Occult for Claude are off for your gym unless you ask us to switch them on. We build and run Occult with Claude, Anthropic’s AI: it reads feedback, crash reports and usage counts, which carry names, to help us fix Occult. It doesn’t open your members’ training, bookings, posts or messages, except for a support job you or a member has asked us for, and then only what that job needs.
• If we confirm your members’ information has been accessed or lost when it shouldn’t have been, we tell the owner within 72 hours, with what we know. Where the law requires people and the regulator to be told about a breach on Occult’s side, we do that, and tell you first.

Your community and reports

Your gym looks after its community. Reports about posts, comments and photos at your gym reach your coaches, and we act on every report within 24 hours, every day.

Nothing illegal, and nothing that breaks Occult’s community rules. We remove it, suspend the account that posted it, and report it where the law requires.

Support

Email support@occult.fitness. We reply within one working day, Brisbane time, Monday to Friday. Your members ask your gym first.

We don’t promise a set uptime. We tell owners at least 24 hours before planned work that takes Occult offline.

Changes

• The price. We email the owner at least 30 days before a price change. If you don’t want the new price, cancel before it starts.
• Occult. Occult changes as we improve it. If a change takes away something your gym relies on, we email the owner at least 30 days before. You can cancel before it applies, and we refund what you’ve paid for time after that date.
• These terms. We update them with a new version and date here, and email the owner at least 30 days before a change that’s against your gym.
• If we stop offering Occult, we tell owners at least 30 days before, and refund paid time you haven’t used.

If we pause your gym

We may pause a gym, or remove content or accounts, when they break these terms or Occult’s terms, or put people at risk. We tell the owner why and how to answer. We act first and explain after only when people are at risk.

If we end Occult for your gym for any reason other than a breach of these terms, we refund paid time you haven’t used.

Your rights and our liability

Our services come with guarantees under the Australian Consumer Law that can’t be excluded. Nothing in these terms limits them.

Occult is for running a business, so where the law allows, our liability for failing a guarantee is limited to supplying the service again or paying the cost of that. Otherwise, as far as the law allows, we aren’t liable for indirect or consequential loss, and our total liability to your gym is limited to what your gym paid Occult in the 12 months before the claim.

If Occult moves to a company

If Occult’s business moves to a company that Lucas Standen controls, these terms move with it. We tell the owner first.

Law

These terms are governed by the laws of Queensland, Australia.

Contact

Lucas Standen, Brisbane, Queensland, Australia. Email support@occult.fitness.