Support

Email us

support@occult.fitness. We reply within one working day, Brisbane time. Safety reports: we act within 24 hours, every day.

It helps to include:

• your gym’s name and the email on your account;
• what you were doing, and what happened;
• a screenshot, if you have one.

In the iPhone app, Report a problem or share an idea sends us a note with your app version attached.

Classes and memberships

Ask your gym. They run their own classes, and your membership is between you and your gym, not Occult.

Delete your account

In the app or on the web, open Account, then Help & privacy, and choose Delete my account. Not in a gym yet? The same choice is on the screen you see after signing in.

We delete your account and data after 7 days and email you when it’s done. You can cancel until then. Deleting your account doesn’t cancel your membership with your gym.

Report something

Open the options on a post, comment, photo or conversation and choose Report, or block the person. The Occult team looks at every report, with your gym’s coaches for posts, comments and photos. We act on every report within 24 hours: we remove what breaks our rules and suspend the account that posted it.

Feel unsafe? Email support@occult.fitness. If someone is in danger, call 000 in Australia, or your local emergency number.

Getting Occult

On iPhone, get Occult from the App Store, then open the invitation your gym emailed you. On a computer or another phone, use Occult in your browser at pilot.occult.fitness.

Guides: help for members and help for coaches.

Privacy

Questions or requests about your information: support@occult.fitness. Read the privacy policy and the terms.